Category: Share Registry

Hybrid AGM Meetings: A Strategic Guide for Board Members

Digitally enhanced boardroom with binary code overlays, symbolising technology integration in a modern AGM meeting.

Hybrid AGM Meetings: A Strategic Guide for Board Members

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Once limited to physical venues, AGM meetings have evolved alongside advancements in governance and technology. The shift began during the COVID-19 pandemic and has since been reinforced by regulatory updates from Accounting and Corporate Regulatory Authority (ACRA) and the Singapore Exchange (SGX), which now provide greater flexibility in how meetings are conducted.

Today, hybrid AGMs, combining in-person and virtual participation, are becoming increasingly common, promoting accessibility, transparency, and broader shareholder engagement.

Nonetheless, physical AGMs continue to hold significance, especially for shareholders who prefer direct, in-person interaction. Charlyne Pak, Manager, Share Registry Services, BoardRoom Singapore, notes that hybrid formats support broader engagement without the loss of human touch. This guide provides advice for board members navigating hybrid AGM meetings to ensure compliance and shareholder accessibility.

What is a Hybrid AGM Meeting?

An AGM meeting (Annual General Meeting) is a vital event where shareholders review company performance, vote on key matters and engage with the board. Among the various types of shareholders’ meetings, AGMs are legally required and central to corporate transparency.

A hybrid AGM integrates in-person and virtual participation, allowing shareholders to attend, vote and ask questions from any location. This format supports greater inclusivity and flexibility, especially for overseas shareholders, individuals with accessibility needs, or shareholders with scheduling conflicts.

“Hybrid AGM allows more shareholders to participate meaningfully, regardless of their location,” says Charlyne. “It promotes inclusivity without compromising governance”.

Key features of a hybrid digital meeting include secure online voting, live Q&A, and access to documents and presentations. Proxy appointments can be made via physical forms and/or electronically, with systems in place to verify identity and ensure voting integrity.

While digital engagement is rising, physical AGMs remain important, as many shareholders still value in-person interaction. The hybrid digital meeting format offers the best of both worlds, making it a strategic choice for boards aiming to balance accessibility, compliance and shareholder trust built on transparency and inclusive participation.

Navigating Compliance and Regulatory Considerations

Navigating Compliance and Regulatory Considerations

As hybrid AGM meetings become more prevalent, it is crucial to ensure that meeting formats adhere strictly to regulatory requirements. The legal framework for AGM meetings is set out in the Companies Act for private limited and non-listed public companies and Listing Rules for listed entities. These rules provide clear mandates for maintaining corporate transparency and safeguarding shareholder rights, regardless of whether a meeting is conducted in person or in a hybrid format.

Singapore’s Regulatory Landscape for AGM Meetings

Companies are required to provide shareholders with clear and timely AGM notices, detailing the meeting date, time, agenda, venue, and procedures for both physical and virtual participation. Instructions must also cover real-time electronic voting, how to access meeting documents, and how to submit questions in advance or during the meeting. These notices must be distributed within statutory timelines, made easily accessible, often via company websites or digital platforms.

For listed companies, the SGX Listing Rules and Practice Note 7.5 provide further guidance, emphasising fairness, transparency, and inclusivity. Shareholders should be given at least seven days after the meeting notice is published to submit written questions, and issuers are encouraged to respond promptly, ideally before proxy forms are lodged. Crucially, hybrid meeting arrangements must not disadvantage virtual attendees: they must be able to vote, raise questions, and receive real-time responses with the same ease as those attending in person.

“Advance submission of questions is especially helpful for those who are less comfortable speaking in public,” says Charlyne. “It enhances board accessibility and builds trust by ensuring everyone has a chance to be heard”.

Best Practices for Governance-Compliant Hybrid Digital Meetings

To support full compliance and uphold good governance, BoardRoom recommends the following best practices:

Clear, Inclusive Meeting Notices
  • Clearly outline how to access the physical venue and online platform.
  • Provide detailed instructions for proxy submission, voting procedures and accessing documents.
Equal Participation and Voting Rights
  • Ensure virtual and physical attendees can vote with equal rights and convenience.
  • Use secure, auditable e-voting systems that support real-time voting.
Robust Technology Infrastructure
  • Deploy secure platforms with proven uptime and data protection standards.
  • Include redundancy systems and real-time tech support to manage unexpected disruptions.
Real-Time Shareholder Engagement
  • Allow shareholders to submit questions live.
  • Provide equal Q&A time for virtual participants, and moderate responses transparently.
Transparent Proxy Management
  • Provide options for both physical and electronic proxy submissions.
  • Communicate proxy deadlines clearly and accurately.

“Companies must ensure that hybrid arrangements do not create inequalities in participation,” explains Charlyne. “Shareholders attending virtually must enjoy the same rights as those present physically. This includes voting, asking questions and receiving real-time responses from the board”.

Shareholder Engagement and Hybrid AGMs

Shareholder engagement is a cornerstone of effective corporate governance. Hybrid AGMs have become a tool to enhance this engagement. When done well, hybrid AGMs remove traditional access barriers and foster a more inclusive, transparent dialogue with shareholders.

Enhancing Participation with Digital Tools

Hybrid AGMs use integrated technologies that ensure both virtual and physical attendees can participate equally. These include:

  • Secure electronic voting systems that are auditable, easy to use and enable real-time vote casting.
  • Live Q&A sessions that allow shareholders to pose questions during the meeting, whether present physically or virtually.
  • Live polling features that capture sentiment in real time accurately, reinforcing the value of shareholder input during key decisions.

Managing Concerns: Security, Privacy and Integrity

With the growing use of digital tools, boards must also address concerns around data security, fraud prevention and system reliability. A hybrid AGM introduces new potential risks, such as unauthorised access, data leaks or system failures. If not managed properly, these risks can undermine trust and regulatory compliance.

Digital security best practices include:

  • user authentication protocols to verify shareholder and proxyholder identities before granting access to meeting platforms;
  • end-to-end encryption of voting and participation data;
  • redundant systems and real-time tech support, ensuring continuity even in the event of a technical issue.

“We work closely with our technology partners to deliver fully tested, secure platforms,” says Charlyne. “Our systems are designed to support the end-to-end meeting process, from pre-meeting communication to post-meeting reports, safely and seamlessly”.

Agm Board Meeting

Risk Management and Future Proofing AGMs

Running a hybrid AGM meeting means managing two formats concurrently, increasing the complexity around system reliability, data privacy and operational continuity. It is incumbent on boards to proactively address risks tied to technology, compliance and stakeholder trust.

“Hybrid AGMs require meticulous planning,” says Charlyne. “Platform security, user authentication and contingencies must all be in place to mitigate disruptions and reinforce trust”.

Ultimately, the conversation about hybrid AGMs is not about replacing physical meetings but enhancing them. Each format serves unique needs, and by integrating both, organisations can strengthen governance, expand access, and manage risk more effectively.

BoardRoom’s digital solutions support features like e-proxies, real-time online voting and self-registration tools, all backed by secure, PDPA-compliant platforms with end-to-end encryption. Real-time tech support and rigorous dry runs ensure resilience against system failures and cyber threats. Beyond compliance, BoardRoom offers a suite of integrated services managing everything from meeting documents distribution, proxy validation, user authentication, registration, voting to provision of post-meeting reports.

Charlyne adds that conducting full-scale dry runs to test the voting systems is key, as well as ensuring stakeholders are familiar with the platform. “It’s about making sure the experience is seamless and inclusive for every participant, regardless of format”, adds Charlyne.

Partnering with BoardRoom for Hybrid AGMs

Hybrid AGMs represent more than a technological upgrade – they can be a strategic step forward. As companies adapt to evolving expectations, hybrid AGMs allow boards to remain accessible, transparent and inclusive, without sacrificing the integrity of the AGM meeting.

BoardRoom’s hybrid AGM solutions are built to scale, fully compliant with Singapore’s legal framework and supported by trusted technology partners.

“At BoardRoom, we offer more than just technology — we deliver complete meeting experiences,” says Charlyne. “We support our clients through the entire lifecycle, from regulatory compliance, proxy handling to real-time voting and post-meeting reporting, ensuring every aspect of the meeting is seamless and secure”.

Get in touch today to learn how we can help you deliver a compliant, engaging and future-ready AGM.

Contact BoardRoom for more information:

Charlyne Pak

Manager, Share Registry Services, BoardRoom Singapore

E: [email protected]

T: +65 6536 5355

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Top Business Process Outsourcing Trends Globally in 2025

Top Business Process Outsourcing Trends Globally in 2025

Top Business Process Outsourcing Trends Globally in 2025

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In 2025, the business process outsourcing (BPO) sector is experiencing a transformational surge. Fuelled by economic pressures, technological innovation and the need for strategic agility, outsourcing has evolved from a tactical cost-cutting move into a core growth enabler for global enterprises. According to Acumen Research and Consulting, the global BPO market is projected to hit USD 512.4 billion by 2030, growing at a compound annual growth rate (CAGR) of 8.9% from 2022.

While North America holds the largest share of the BPO market, Asia-Pacific (APAC) is quickly emerging as the fastest-growing hub, thanks to its deep talent pools, multilingual workforce and expanding digital infrastructure. Within APAC, Singapore has cemented its status as a regional outsourcing powerhouse, offering an ideal blend of business-friendly regulations, innovation-driven policies and regional accessibility.

Understanding the key trends shaping BPO – plus their benefits and potential risks – will help CFOs, COOs, HR leaders and other decision-makers make informed choices that enhance scalability, ensure compliance and strengthen their competitive edge in 2025 and beyond.

What’s Driving the Growth in Business Process Outsourcing?

As businesses navigate shifting markets and rising demands, outsourcing is no longer just a cost-cutting measure; it’s becoming a core strategy for growth.

The following forces are driving the rapid expansion of BPO worldwide, shaping the key factors behind its momentum heading into 2025:

Economic uncertainty and cost pressures

Ongoing global uncertainty, rising labour costs and inflation are prompting companies to reassess cost structures. Outsourcing offers a more flexible cost model by converting fixed costs into variable ones while still delivering quality services.

Need for operational scalability and expertise

Businesses increasingly require access to domain specialists without the overhead of building internal teams. Whether for finance, tax, payroll or IT, outsourcing provides instant scalability and access to experts, especially in highly regulated or fast-changing industries.

Digital transformation and remote work

The acceleration of AI, automation and cloud technologies is redefining how services are delivered. Remote work has proven that geography is less of a constraint, allowing organisations to engage service providers across borders with minimal disruption.

APAC’s strategic advantage

APAC’s BPO market is expanding at the fastest compound annual growth rate globally, with Singapore leading the way. The city-state offers advanced infrastructure, a tech-savvy workforce and a central time zone that supports 24/7 operations across Asia and beyond.

Top Business Process Outsourcing Trends to Watch in 2025

Top Business Process Outsourcing Trends to Watch in 2025

With these factors fueling the rapid rise of outsourcing, the market’s growth shows no sign of slowing. Here are the top outsourcing trends for 2025:

End-to-End Finance Outsourcing

Gone are the days when businesses outsourced only bookkeeping, accounts payable or accounts receivable. Companies are increasingly entrusting their entire finance function – including accounting, statutory reporting and tax advisory – to external providers. This trend supports better financial planning, forecasting and risk management, particularly for companies expanding across borders.

HR Outsourcing Trends

HR outsourcing has evolved beyond basic payroll processing. In 2025, there is strong demand for services such as recruitment process outsourcing (RPO), cross-border payroll administration, onboarding and employee self-service portals. Providers like BoardRoom deliver fully managed payroll solutions across 19 APAC markets, with built-in compliance and customisation.

IT Services Outsourcing Trends

IT outsourcing continues to surge, particularly in cybersecurity, cloud infrastructure management and AI/automation support. As hybrid work models persist, businesses require secure, scalable IT support. According to rethinkCX, more than 50% of BPO vendors now use AI in client support environments, handling up to 80% of routine enquiries.

Industry-Specific Outsourcing

Tailored BPO offerings for niche sectors like fintech, healthcare and logistics are growing in popularity. These providers bring deep regulatory and operational knowledge, enabling more effective service delivery. For example, healthcare BPO partners manage everything from patient billing to telehealth scheduling.

Performance-Driven Outsourcing

In 2025, businesses are seeking outcome-based partnerships rather than transactional service agreements. This means BPO contracts now include service-level expectations tied to metrics like Net Promoter Score (NPS), First Call Resolution (FCR) and even ESG alignment.

ESG and Sustainability in BPO

Sustainability is no longer optional. A Deloitte study found that 40% of companies now favour outsourcing vendors with strong environmental, social and governance (ESG) credentials. Green data centres, paperless processes and diversity in staffing are now factors in vendor selection

The Benefits and Potential Risks of Outsourcing — and How to Navigate Them

Though outsourcing can drive growth, there are a range of potential challenges. Understanding both the advantages and possible risks helps business leaders make confident decisions and build strong, reliable partnerships.

The benefits are clear. Outsourcing reduces overheads by converting fixed costs into variable expenses while providing immediate access to specialised expertise in payroll, accounting, tax and compliance. It also enables rapid scaling of operations and supports faster market entry, particularly when expanding into new regions.

Conversely, risks such as data security breaches, regulatory non-compliance or unreliable service delivery can disrupt operations if they are not properly managed.

Choosing the right service provider can minimise these risks. Look for well-defined service level agreements, ongoing due diligence and providers with proven local and cross-border expertise. With the right safeguards, outsourcing remains a strategic lever for growth and operational flexibility.

How BoardRoom Helps You Outsource with Confidence

How BoardRoom Helps You Outsource with Confidence

As one of APAC’s leading corporate services providers, the One BoardRoom Advantage offers businesses end-to-end outsourcing solutions backed by regional expertise, award-winning technology and a 50-year legacy of trust. These include:

Company Incorporation

BoardRoom can facilitate a seamless market entry into Singapore with end-to-end company registration and incorporation services. We assist with entity selection, name reservation, nominee directors and post-incorporation compliance. Our fast turnaround and in-depth tax structuring advice help businesses establish a compliant presence efficiently and effectively.

Across all services, clients have access to a dedicated account manager, providing a single point of contact for streamlined communication and quick response times. We combine local insights with regional scale, helping businesses navigate multi-jurisdictional complexity with confidence and clarity.

Payroll Outsourcing

BoardRoom’s Ignite payroll platform supports companies across 19 countries. It is a fully compliant, secure, cloud-based system with integrated leave and claims modules. BoardRoom maintains ISO 27001 and SOC 2 certifications, ensuring enterprise-grade security. It boasts a 24-hour SLA response rate and supports more than 500 clients in the region.

Tax Advisory and Filing

BoardRoom’s tax advisory and filing services help clients navigate complex Singapore and regional tax regulations, including GST, transfer pricing, corporate income tax and withholding tax. Services include tax health checks, due diligence, investment advisory and cross-border structuring. Our proactive approach ensures clients capture all eligible tax incentives and exemptions.

Accounting and Bookkeeping

BoardRoom’s accounting and bookkeeping services are reliable and accurate. With Xero Platinum Partner status, we provide advanced management and statutory reporting, group consolidation and financial year-end statement preparation. Clients, especially those operating across multiple jurisdictions, benefit from strategic cashflow insights and reduced compliance overheads.

Corporate Secretarial & Governance

With deep experience in Singapore’s Companies Act and regional listing rules, BoardRoom delivers robust secretarial and governance support. Services include company incorporation, named secretaries, board meeting management and full regulatory reporting for SGX, BURSA and HKEX.

Sustainability Services and Advisory

BoardRoom helps businesses meet evolving sustainability requirements with end-to-end sustainability reporting services. We support you from accurate data collection and climate risk assessment to drafting clear, compliant reports using recognised frameworks such as TCFD, ISSB and GRI. We also advise on available funding opportunities from local governments, enabling you to transform sustainability compliance into a strategic advantage that enhances transparency, resulting in investor confidence and long-term value creation.

The Future of BPO is Strategic

As we navigate 2025, it’s clear that BPO is evolving and is no longer about cost savings alone. It is a strategic lever to unlock growth, improve agility and enhance customer experiences.

By partnering with an experienced and integrated provider like BoardRoom, businesses can de-risk their outsourcing strategy while gaining scalable, future-ready capabilities. With technology-driven delivery, regional reach and deep functional expertise, BoardRoom is positioned to help clients thrive in an increasingly competitive global environment.

Speak with BoardRoom today about outsourcing solutions tailored to your growth strategy in 2025 and beyond. Contact us to start planning your next steps.

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Why Siloed Service Providers are Holding Your Business Back

Why Siloed Service Providers are Holding Your Business Back

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Integrating your corporate services under one trusted provider is not just about convenience. It is a strategic move that drives cost savings, improves efficiency, and frees your team from unnecessary admin. With a unified approach, you reduce duplicated efforts, streamline communications, and gain clearer oversight across your operations.

As businesses grow, it’s common to bring in different corporate service providers to manage key areas such as incorporation, payroll, accounting, tax, company secretarial work and IPO readiness. While each provider may deliver on their specific responsibilities, they often operate independently.

Without clear communication or coordination between these service providers, important details can be missed, and overall visibility can suffer. This disconnection often leads to slow progress, compliance risks and an inability to scale effectively.

The best way to solve these issues is to consolidate services with a single, trusted partner. The OneBoardRoom Advantage is an integrated model that covers everything from corporate secretarial and payroll to tax, accounting, and share registry, aligning all functions to reduce risk, optimise costs, save valuable time and support strategic growth at every stage of your business.

To move toward a more scalable and resilient operating model, it’s important to first understand why fragmentation happens in the first place.

Why Businesses Get Stuck with Fragmented Support

Engaging different specialists for each business function may seem cost-effective, but fragmentation has long-term costs that are often hidden. These include slow progress caused by misaligned processes, duplicated efforts, and a lack of information sharing and increased risks due to critical gaps in oversight.

Companies can find themselves in this position due to a range of reasons, including:

  • Legacy vendor relationships: Continuing to engage providers without reassessing whether they still meet current needs.
  • Regional expansion: Onboarding of local providers in each market rather than choosing global partners to work across regions.
  • Lack of central oversight: Vendor decisions being made in isolation across the business.
  • Short-term fixes over long-term strategy: Reacting to immediate needs rather than cohesive and strategic planning.

These decisions are often made with the right intentions, but without a long-term view, they can lead to structural inefficiencies that slow growth.

“Business needs evolve significantly as companies grow – from initial setup to regional expansion and preparing for IPOs,” says Angeline Aw, Group Chief Executive Officer at BoardRoom Group. “A service model that worked in the early stages often becomes a limiting factor once you’re managing cross-border teams or investor relations.”

“It’s easy to end up with a patchwork of providers that no longer align with the direction of the business. That’s why it’s critical to regularly reassess your service ecosystem to ensure it continues to support your strategic goals.”

The Hidden Costs of Siloed Service Delivery

The Hidden Costs of Siloed Service Delivery

Businesses that rely on disconnected service providers often find themselves grappling with more than just communication delays. Often, these can create compliance risks, slow down operations, and make it harder for businesses to respond confidently to growth opportunities.

These issues often remain under the radar until they start to impact performance, and by then, the financial and strategic costs can be considerable.

Compliance Gaps

Siloed service delivery can result in missed regulatory filings, inconsistent record-keeping, and gaps in meeting compliance obligations across different jurisdictions. For example, a business with entities across different regions may overlook local filing deadlines or statutory changes if no one is coordinating updates centrally. This may often lead to penalties or reputational risk during regulatory reviews.

“When providers don’t stay aligned, even routine changes can slip through unnoticed,” says Angeline. “This lack of coordination can lead to avoidable regulatory breaches and reputational damage.”

Operational Inefficiency

Corporate secretarial, accounting, tax, and payroll functions are closely linked, as changes in one area (such as director appointments, payroll costs, or financial data) often impact statutory filings, tax calculations, and reporting deadlines across the others. These functions also rely on shared data and aligned timelines. When these services are managed by separate providers without integration, gaps in coordination can emerge, leading to slower processes and heavier administrative workloads.

During quarterly reporting or compliance reviews, businesses often struggle to compile accurate data across service lines. Differences in formats, submission schedules, or interpretations of requirements can delay decision-making and place additional strain on internal teams.

Lack of Strategic Visibility

When data and insights are scattered across various providers, decision-makers lack a clear, unified view of business performance and risks. For instance, fragmented payroll and tax data can make it difficult for a group CFO to assess consolidated headcount, cash flow, or employment costs when preparing for a board meeting or internal budget review.

“It’s incredibly difficult to plan with confidence when critical information is fragmented across different systems and teams,” says Angeline. “Siloed data prevents leaders from seeing the full picture.”

Scalability Issues

As businesses prepare for events like market expansion, M&A, or IPOs, having a single, unified view becomes crucial. When services are fragmented, decision-makers may struggle to pivot quickly or present a cohesive due diligence narrative.

With one partner managing key compliance and operational functions across jurisdictions, businesses benefit from faster onboarding in new markets, better consistency in reporting, and greater agility in responding to evolving regulatory or investor demands. This reduces duplication, shortens timelines, and improves confidence in strategic execution.

The Strategic Advantage of Integrated Corporate Services

The Strategic Advantage of Integrated Corporate Services

Integration isn’t just about fixing inefficiencies – it’s a strategic enabler that gives leaders the clarity, control, and confidence to make faster, better-informed decisions.

“When businesses transition to integrated services, leaders often tell us it gives them the visibility and control over costs and operational efficiency, enabling them to make faster decisions with greater confidence,” Angeline explains.

Unifying all of your key corporate services via the OneBoardRoom Advantage means:

  • Single source of truth: This ensures that your operational data is consistent, reliable, and accessible when and where you need it.
  • Improved compliance and governance: Reduce risk and stay aligned with evolving regulatory requirements.
  • Greater agility: Be ready for scale, to expand into new markets and to respond to stakeholder demands more quickly.
  • Cost and time efficiencies: Lower administrative burden, streamline workflows, and achieve greater value through bundled services.

With a single point of contact, your business gains streamlined communication and accountability, no matter how many markets you operate in. With consistent service across regions, tech-enabled compliance, and tailored advice at every stage, integration supports you to stay ahead of regulatory demands and make confident decisions towards growth.

How BoardRoom Breaks Down Silos and Powers Business Growth

Understanding the value of integration is one thing – putting it into practice is another. That’s where the OneBoardRoom Advantage comes in. BoardRoom’s integrated service is built for businesses at every stage, with the ability to add services as your business grows.

“We support the full business lifecycle across governance, finance and payroll – from startup to IPO and beyond,” Angeline says.

Here’s how the OneBoardRoom Advantage supports businesses at every stage of growth:

Inception

Company incorporation, business structure advisory, license applications, payroll, accounting, and tax setup.

Growth

Integrated support across corporate secretarial, accounting, tax compliance, payroll processing, and employee share plan development.

Expansion

Regional and international scalability through multi-country payroll management, corporate governance advisory, multi-entity accounting and consolidation, cross-border tax advisory and planning, and sustainability reporting for listed entities.

Scale

IPO readiness services, post-IPO corporate governance & secretarial support, share registry management, AGM/EGM meeting services and investor relations.

BoardRoom’s cross-border expertise supports businesses as they expand regionally and internationally. Our 850-strong team combines comprehensive Asia-Pacific knowledge and commercial experience to navigate the complexities of multiple jurisdictions while maintaining a single point of contact.

“Our global teams communicate across functions and with our clients, so everyone stays aligned. That means fewer surprises, clearer reporting, and support that actually feels connected,” Angeline says.

BoardRoom is the partner of choice for more than 7,300 companies, including Fortune 500 multinationals, public firms and private enterprises. With a strong track record as a trusted corporate service provider throughout the Asia-Pacific, we bring over six decades of experience in governance, compliance, and business efficiency.

Our experienced professionals, many of whom have been with us for years, offer deep institutional knowledge that fosters stability and enables us to handle complex client needs with confidence. Supported by a lean, agile organisational structure and advanced technology platforms, we consistently deliver responsive, high-quality services that enhance business performance and drive cost efficiency.

Unlocking Growth Through Integration

In a region as dynamic and complex as Asia-Pacific, any slowdown in momentum can quickly turn from inconvenience to risk.

When critical business functions like tax, accounting, payroll, corporate governance and compliance, company incorporation and sustainability reporting are managed by separate providers who don’t communicate, even high-performing teams can be slowed down by rework, missed details, and competing timelines.

Companies that want to move faster and smarter need more than a collection of vendors – they need a strategic partner. A single provider who understands the business’s entire operating environment can deliver coordinated, cross-functional support that aligns with growth.

Ready to streamline your operations and unlock your next stage of growth? Speak with BoardRoom to discover how integrated corporate services can reduce risk, improve visibility, and give you the confidence to lead with clarity.

Contact BoardRoom for more information:

Angeline Aw

Angeline Aw

Group Chief Executive Officer, BoardRoom Group

E: [email protected]

T: +65 6536 5355

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Case Study: How BoardRoom Malaysia Enabled a Successful ACE Market Transfer Listing for Lim Seong Hai Capital Berhad listed on LEAP Market

Case Study How BoardRoom Malaysia Enabled a Successful ACE Market Transfer Listing for Lim Seong Hai Capital Berhad listed on LEAP Market

Case Study: How BoardRoom Malaysia Enabled a Successful ACE Market Transfer Listing for Lim Seong Hai Capital Berhad listed on LEAP Market

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Client Profile

Our client, Lim Seong Hai Capital Berhad, is a full-fledged construction company offering a comprehensive range of construction and engineering works, construction related services and solutions, property development and facilities management. Underpinned by their BEST Collaboration Framework and through strategic acquisitions, our client has strengthened its position and presence in the construction sector. It was listed on the LEAP Market in July 2021. To accelerate its growth and to prepare the Group to embark on large scale nation building projects, our client sought to transfer their listing from the LEAP Market to the ACE Market of Bursa Malaysia. This move aimed to enhance their brand reputation, access a broader investor base, access to equity and debt market and to unlock greater shareholder value.

Background on LEAP Market

Bursa Malaysia’s LEAP Market is limited to Sophisticated Investors who are deemed to have better knowledge on the potential risk and return of companies listed in this market. Sophisticated Investors include high-net-worth individuals with personal assets exceeding RM3 million or an annual income above RM300,000 (or RM400,000 jointly with a spouse), as well as corporations, partnerships, and trust companies with net assets or managed assets exceeding RM10 million.

To maximise the company’s growth potential and market liquidity of its stock, our client would need to expand its investor base beyond the LEAP Market into the ACE Market.

Challenges and Solutions

To facilitate the listing transfer, our client needed to meet the following requirements:

Regulatory Compliance & IPO Listing Requirements
Transitioning from the LEAP Market to the ACE Market required strict adherence to Bursa Malaysia’s Listing Requirements and the Companies Act 2016. Ensuring corporate governance compliance and regulatory approvals was critical to a seamless listing process. Although our client’s management team possessed the capabilities and expertise to manage the transition with the support from their Investment Bank, a successful IPO demands meticulous documentation and deep regulatory insight.

BoardRoom played a central role in this process by supporting the client’s compliance with the Listing Requirements and Companies Act 2016. This included facilitating orderly board approval processes, conducting meetings, drafting minutes, and ensuring statutory compliance with Bursa Malaysia and the Companies Commission of Malaysia (CCM). In addition, BoardRoom provided ongoing updates on relevant regulatory changes and best practices, along with a full suite of corporate secretarial solutions.

Corporate Governance & ESG Alignment for IPO Listing
Our client had integrated many of the best practices from the Malaysian Code on Corporate Governance into their business operations and company culture. For example, half of the Board comprise of independent directors, and they also maintain 40% female board representation.

Post-IPO, ongoing enhancements remain important. As their company secretary, BoardRoom continues to review and strengthen their corporate governance practices during the preparation of Annual Reports and Corporate Governance Reports.

Investor Engagement and Shareholder Transition for IPO
Shifting from a market limited to Sophisticated Investors to a broader pool of investors on the ACE Market required careful stakeholder coordination. Our client needed to ensure smooth shareholder transitions and maintain investor confidence throughout the process.

BoardRoom has been their share registrar since their listing on the LEAP Market. All their meetings, corporate exercises and share registry matters were handled by the BoardRoom team. With deep familiarity of the company’s shareholder base and end-to-end involvement in their corporate lifecycle, BoardRoom was in the best position to manage their listing transfer to the ACE Market seamlessly. Our Share Registry team facilitated the suspension of existing shares on the LEAP Market and managed the issuance of new share certificates to represent both the existing shareholders’ holdings and the new IPO shares listed on the ACE Market. Throughout the process, we ensured clear, timely and transparent communication with shareholders, providing guidance on the listing transfer, responding to enquiries, and issuing formal notices and updates to maintain investor confidence and minimise disruptions.

BoardRoom Malaysia’s Strategic Support for IPO

With both corporate secretarial and share registry services under one roof, BoardRoom Malaysia delivers an integrated solution for companies preparing to go public. This seamless coordination between the teams helped our client manage critical IPO milestones efficiently, minimising friction, ensuring compliance, and streamlining communication across stakeholders.

Key areas of support included:

Regulatory Compliance & Corporate Secretarial Support

  • Ensured compliance with Bursa Malaysia’s requirements.
  • Oversaw board approvals, governance frameworks, and regulatory filings.
  • Provided guidance on corporate governance best practices.

Seamless Shareholder Transition & IPO Subscription Management

  • Managed suspension and transfer of shares in coordination with Bursa Malaysia.
  • Facilitated IPO subscription via BoardRoom’s proprietary BoardRoom Smart Investors Portal (BSIP).
  • Enabled investor applications through multiple channels to maximise investor reach and participation:
    • Public investors: They subscribed via Electronic Share Application (ESA) and Internet Share Application (ISA) platforms.
    • Pink Form & MITI category investors: They used BSIP for seamless application processing.
    • Issuing House services: BoardRoom handled the basis of allotment and balloting process to determine on the successful application by using our Issuing House system, prior to the allotment of IPO shares.

Key Outcomes

BoardRoom’s integrated approach delivered measurable results across regulatory compliance, shareholder transition, and investor engagement, culminating in a successful and seamless IPO journey for our client:

Strong Market Response
The IPO public share category received an 11.88x oversubscription rate.

Efficient Shareholder Transition
The transfer listing process, initiated in June 2023, was on track and completed by March 2025.

Seamless Regulatory Compliance
BoardRoom ensured our client’s full adherence to Bursa Malaysia’s regulations, avoiding delays and compliance risks.

Enhanced Investor Confidence
The smooth IPO subscription management strengthened trust among investors, and in turn, their brand reputation.

About BoardRoom

850
Dedicated Team Members

BoardRoom offers leading business solutions, including corporate and advisory services, in the Asia-Pacific region. We provide accurate, prompt and reliable corporate solutions for every element of your business.

Over 50
Years of Proven Track Record

BoardRoom takes your business further, faster, at all stages, with an integrated suite of corporate solutions driven by innovation and technology.

7,300+
Clients Globally

Our team of experienced professionals has the comprehensive local knowledge and commercial experience you need to grow your business in the Asia-Pacific region.

Driving IPO Success with BoardRoom

By leveraging BoardRoom Malaysia’s expertise in IPO, corporate secretarial and share registry services, our client, Lim Seong Hai Capital Berhad successfully navigated the complexities of transferring its listing to the ACE Market. With enhanced visibility and access to a wider investor base, they are well-positioned for future growth in the construction sector.

Find out what other companies we’ve supported through their IPO journey.

Looking to IPO or transfer your listing? As an integrated corporate services provider, BoardRoom offer end-to-end solutions to streamline your listing and post-listing compliance.

Contact us to find out how we can support your listing journey.

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Case Study How BoardRoom Malaysia Enabled a Successful ACE Market Transfer Listing for Lim Seong Hai Capital Berhad listed on LEAP Market

Case Study: How BoardRoom Malaysia Enabled a Successful ACE Market Transfer Listing for Lim Seong Hai Capital Berhad listed on LEAP Market

How BoardRoom Malaysia facilitated a successful IPO transfer listing from the LEAP Market to the ACE Market, ensuring regulatory compliance ... Read More
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A Guide to the IPO Landscape and Incentives in Singapore

A Guide to the IPO Landscape and Incentives in Singapore

A Guide to the IPO Landscape and Incentives in Singapore

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Singapore’s capital markets offer a strategic gateway to growth for companies seeking to broaden their investor base and raise additional capital. Regulated by the Monetary Authority of Singapore (MAS) and the Singapore Exchange (SGX), the IPO (Initial Public Offering) framework provides a balanced approach that promotes accessibility while safeguarding market integrity in the country. In this guide, we will walk you through the current IPO landscape in Singapore, explore key incentives and introduce the concept of chain listings.

The IPO Landscape in Singapore

Singapore offers a well-structured, transparent environment for companies seeking to go public, anchored by its dual-board system on the SGX:

  • Mainboard: Designed for well-established companies, the Mainboard has higher entry thresholds, including minimum profitability, market capitalisation, and operating track record requirements.
  • Catalist: Tailored for high-growth enterprises, Catalist does not impose fixed quantitative criteria. Instead, companies must engage a sponsor – an authorised corporate finance advisor – who assesses the company’s suitability for listing.

The MAS provides regulatory oversight and enforces a disclosure-based regime. Rather than pre-approving every business decision, MAS focuses on ensuring that companies disclose sufficient, accurate, and timely information to empower investor decision-making. This approach fosters both transparency and strong investor protection, making Singapore one of Asia’s most reputable markets for IPOs.

IPO Landscape in Singapore

Current Trends in the IPO Market

Following a subdued period of IPO activity in recent years, Singapore’s IPO market is showing signs of recovery. Analysts forecast 4 to 10 new listings in 2025, with sectors like real estate investment trusts (REITs), healthcare, and new economy companies expected to lead the rebound.

While challenges such as lower market liquidity and compressed valuations persist, sentiment in the IPO market is improving. Recent reforms introduced by MAS aim to enhance market competitiveness by lowering listing costs and improving post-listing valuations. These regulatory improvements, alongside the expected stabilisation of global interest rates, are likely to boost investor appetite — especially for income-generating sectors like REITs.

2025 could mark the beginning of a new chapter for Singapore’s capital markets.

Key Incentives for IPOs in Singapore

Several incentives have been introduced to encourage more companies to list for an IPO and support the growth of Singapore’s equities market.

Tax Rebates for IPO Listings

Companies going public can now benefit from significant cost savings:

  • 20% corporate tax rebate for new primary listings.
  • 10% corporate tax rebate for secondary listings.

Additionally, newly listed companies can qualify for a Corporate Income Tax (CIT) rebate of up to SGD 6 million per year for the first five years after listing, depending on their market capitalisation.

These incentives substantially reduce the financial burden associated with listing, making Singapore an even more attractive venue for IPOs.

Concessionary Tax Rates for Fund Managers

Fund managers who conduct IPOs in Singapore can benefit from an enhanced concessionary tax rate of 5% under the Financial Sector Incentive-Fund Managers (FSI-FM) scheme. This incentive not only encourages greater participation from the asset management industry, but also reinforces Singapore’s standing as a regional hub for financial services.

Tax Exemptions for Fund Investments

Under specific conditions, income derived from qualifying funds that invest significantly in Singapore-listed equities is exempt from corporate tax. This promotes greater fund investment activity in locally listed companies and helps deepen market liquidity.

Support for REITs

Recognising the importance of REITs to the IPO market, the government has extended key incentives until 2030:

  • Tax transparency treatment for REITs.
  • GST remission benefits.
  • Enhancements to qualifying foreign-sourced income and operational expense deductions.

These measures ensure that Singapore remains a favoured destination for REIT listings globally.

The Equity Market Development Programme (EMDP)

The SGD 5 billion Equity Market Development Programme (EMDP) aims to drive investments in Singapore-listed stocks beyond the traditional index constituents. By boosting liquidity and broadening investor participation, this initiative further enhances the appeal of listing on the SGX.

Enhanced Corporate Structure

Exploring Chain Listings in Singapore

Another trend gaining traction is chain listings, where a parent company already listed on the SGX seeks to list one of its subsidiaries separately. Although not specifically defined under SGX rules, chain listings are recognised as a viable strategic move for companies seeking to unlock subsidiary value or raise targeted growth capital.

Benefits of Chain Listings

Some benefits of chain listings are:

Increased Corporate Visibility

A subsidiary listing on the SGX alongside its parent company enhances visibility and credibility, both for the parent and the subsidiary. This strengthens the group’s profile in global markets.

Simplified Capital Raising

For subsidiaries, listing on the SGX allows for easier access to capital and greater flexibility in financing. It also enables them to raise funds more efficiently from local and international investors.

Enhanced Corporate Structure

Chain listings streamline the corporate structure, providing a clear link between the parent and subsidiary, which can enhance strategic alignment and operational efficiency.

In Singapore, chain listings would typically follow the standard IPO process for either the Mainboard or Catalist, depending on the size and nature of the subsidiary. Here are some key considerations:

Several important factors come into play when considering a chain listing in Singapore:

  • Regulatory Framework: The subsidiary must comply fully with SGX listing rules, including financial criteria and public float requirements.
  • Financial Performance: Meeting profitability or revenue thresholds is crucial, depending on whether the subsidiary aims for the Mainboard or Catalist.
  • Market Capitalisation and Public Float: To satisfy SGX listing requirements, sufficient market capitalisation and public shareholding must be achieved.
  • Disclosure Requirements: A full prospectus must be prepared in line with the Securities and Futures Act (SFA), offering transparency into financials, operations, and risks.
  • Sponsorship: Catalist listings require an appointed sponsor to guide and oversee the process.

How Boardroom Supports Your IPO Journey

The IPO process can be complex, especially when you are balancing growth ambitions with regulatory obligations. BoardRoom is here to support you every step of the way.

As your expert share registry service provider in Singapore, BoardRoom offers comprehensive IPO advisory and support services, including scrutineering services, application support, liaison with regulators, legal advisors and sponsors, and ongoing corporate governance and corporate secretarial support post listing. Our end-to-end support and expertise helps you leverage available incentives and navigate the complexities of the IPO process with confidence.

Talk to BoardRoom today to learn how we can support your successful IPO journey – from the first steps of preparation to achieving your listing goals.

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Chequeless Singapore by 2025: What Businesses Need to Know

Chequeless Singapore by 2025: What Businesses Need to Know

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The way businesses handle corporate payments is set for a major shift. With Singapore phasing out cheque usage by the end of 2025, organisations that still rely on this method, particularly for shareholder dividends, will need to adopt digital alternatives to stay compliant and efficient.

For businesses still issuing physical cheques to shareholders holding physical scrips, this signals a timely opportunity to modernise internal processes and move away from outdated manual systems. Now is the time to explore what transitioning toward a chequeless Singapore will require from your organisation.

Transitioning to a Chequeless Payment System in Singapore

Singapore’s plan to eliminate corporate cheques by 2025 marks a significant step towards greater digitalisation across sectors. Spearheaded by the Monetary Authority of Singapore (MAS) and supported by initiatives such as PayNow and FAST, this shift aims to reduce inefficiencies, reduce costs and enhance security in financial transactions.

The move will impact a wide range of payment processes, including dividend distributions for companies with physical scrip holders, an area often overlooked in modern digital transformation initiatives. These companies typically continue issuing cheques to shareholders, many of whom may reside outside of Singapore or have limited access to local banking services.

Transitioning to a Chequeless Payment System in Singapore

Who does this impact the most?

While scripless shareholders already receive electronic dividend payments via the Central Depository (CDP), physical scrip holders are often excluded in the digital transitions. These shareholders typically receive their dividends by cheque, making them a key stakeholder group in Singapore’s move towards a chequeless future. This countdown to the 2025 deadline creates an urgency for companies still managing manual, cheque-based processes.

Challenges of Cheque-Based Dividend Payments

Despite being a long-standing method, cheque issuance introduces complexities and risks that hinder progress. As Singapore accelerates its efforts to eliminate cheque usage, businesses must assess how such legacy practices may be holding them back from more secure, digital-first operations.

Manual workload and inefficiencies
Issuing dividends by cheque requires multiple administrative touchpoints, from coordinating print runs to managing mail distribution and verifying clearances. These inefficiencies inflate operational costs, and increases the administrative workload of the finance teams.
Inconvenience for global shareholders
Shareholders residing abroad often have to deal with significant delays, additional clearing charges imposed by banks and even failed cheque deliveries. This impacts their experience and also adds pressure on companies to troubleshoot payment issues. Digital payout platforms eliminate these inconveniences by offering real-time confirmation and removing geographic barriers, advantages that cheques simply cannot provide.
Compliance and security concerns
Cheque-based systems offer limited transparency and make it harder to track payment activity in real time. Transitioning to secure electronic payments reduces the likelihood of data exposure while supporting better governance standards.
How Businesses Can Prepare for a Chequeless Future

How Businesses Can Prepare for a Chequeless Future

More than replacing one payment method with another, adapting to a chequeless Singapore is about rethinking processes to drive long-term efficiency. Businesses should take practical steps now to avoid disruptions and ensure continuity for both their internal teams and shareholders.

Identify shareholders still paid by cheque

Review your shareholder records in detail to identify individuals who still hold physical scrips and receive cheque payments. This clarity will help you estimate the lead times and resources needed for a smooth transition and outreach.

Educate and communicate with stakeholders

To avoid confusion, shareholders should be informed early and clearly about the upcoming changes. Consider using multiple touchpoints — emails, mailers, or even webinars — to guide them through the new e-payment process.

Review and upgrade internal systems

Assess whether your finance and registry tools can support secure, automated payments. If not, explore solutions with integrated compliance checks and multi-currency capabilities.

Partner with an experienced share registry provider

Engaging a trusted partner like BoardRoom gives your company access to industry expertise and operational support. Our end-to-end share registry services streamline dividend distribution, ensure data accuracy, and enhance stakeholder communications.

Choose a platform designed for scrip holders

Not all digital payment platforms are built for the complexities of physical scrip holdings. BoardRoom’s Smart Investor Portal (BSIP) is tailored to support scrip-based payouts, helping your company adapt to a chequeless Singapore with minimal disruption.

How BSIP Supports the Shift to Chequeless Payments

BSIP is designed to help companies simplify shareholder payments without overhauling existing systems. For businesses with physical scrip holders, our portal offers a secure, purpose-built platform to help you confidently navigate the transition to a chequeless Singapore while improving the dividend payment experience for both issuers and shareholders.

Seamless global e-payments
Shareholders receive their payments anytime, anywhere, through fast, automated transfers. Payouts are converted into local currencies and credited directly to banks across the globe, eliminating clearance delays and currency-related issues that come with cheques.
24/7 Shareholder Portal access
BSIP offers round-the-clock access to payment records, contact information updates and personalised notifications. This readily-accessible portal enhances transparency and empowers shareholders to manage their information easily.
Faster reconciliation, lower admin burden
Automated tracking and validation allow finance teams to reconcile payments more quickly and accurately. This reduces manual effort, improves reporting accuracy, and frees up the finance teams to focus on other strategic activities.
Built-in security and compliance
With Two-Factor Authentication (2FA) and enterprise-grade encryption, BSIP safeguards sensitive shareholder data while meeting stringent compliance expectations. Companies benefit from consistent, secure processes across all digital transactions.

Getting Ready for a Chequeless Singapore

Singapore’s move to phase out cheques paves the way for smarter, more secure business operations. For companies that still handle physical scrip holders and rely on manual cheque distribution, now is the time to act, not only to comply with upcoming changes but also to strengthen internal efficiency and improve shareholder satisfaction.

By preparing early, businesses can avoid operational bottlenecks, reduce administrative risks, and ensure a smooth transition to fully digital dividend distribution. A proactive approach today will pay off in time saved and trust earned.

BoardRoom is here to support you through every step of this journey. With decades of experience and a trusted track record serving over 80% of large-cap companies listed on the Singapore Exchange (SGX), our BSIP platform is purpose-built to help your business thrive in a chequeless Singapore. If you’re ready to modernise your dividend payments, get in touch with us today.

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2024 Singapore AGM Insights Report

2024 Singapore AGM Insights Report

2024 Singapore AGM Insights Report

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Unlock Exclusive Insights into Singapore’s Annual General Meetings (AGMs)

The 2024 AGM season marks a shift back to face-to-face engagement, with companies actively reconnecting with shareholders in person. Hybrid meeting formats are also gaining traction, providing flexibility for both in-person and virtual attendance, while digital tools continue to enhance shareholder participation. Regulatory bodies like Singapore Exchange Regulation (SGX RegCo) remain focused on making AGMs more accessible and engaging.

Our in-depth report, based on data from 179 AGM proceedings during the peak April season, offers critical insights supported by statistics. Discover the latest developments in meeting formats, attendance, voting trends, and the methods companies are using to boost shareholder communication.

2024 Singapore AGM Insights Report

Key Takeaways:

  • Avoid Peak Dates: With many AGMs scheduled in the last week of April, companies can improve attendance by choosing less popular dates or adopting hybrid formats to accommodate more shareholders.
  • Consider Shareholder Demographics: When distributing meeting materials, tailor the methods to suit the preferences of different age groups – physical copies for older shareholders and electronic versions for younger, tech-savvy ones.
  • Enhance Q&A Efficiency: To keep meetings efficient, companies could address pre-submitted questions in advance, reserve additional Q&A time, and address off-topic questions post-meeting.
  • Adopt Electronic Polling: Using electronic polling, ideally with handsets, can reduce time spent on voting and avoid issues with BYOD polling like poor connectivity or low battery.
  • Plan for Increased Attendance and Questions: With growing shareholder participation, plan meeting durations that accommodate higher turnout and a greater volume of questions. Companies can also consider utilising the Question Deposition Service and addressing some of the questions prior to the meeting.
  • Inform on Refreshment Arrangements: If no refreshments are provided, companies are encouraged to notify shareholders in advance, possibly within the Notice of Meeting.

Download the full report to gain actionable insights on these trends, empowering your company to optimise your AGM practices and enhance shareholder engagement.

DOWNLOAD FULL REPORT

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2023 Singapore AGM Insights Report

2023 Singapore AGM Insights Report

2023 Singapore AGM Insights Report

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An in-depth report of the future of Singapore AGMs

In post-pandemic 2023 where shareholder meetings have veered from virtual AGMs to physical AGMs, find out the shifts behind these AGM trends and how hybrid meetings utilising webcasts can be a bridge to enhance efficiency and inclusivity.

As Singapore’s leading Meeting Services provider, BoardRoom has conducted 173 shareholder meetings in April 2023, and we share our key findings and takeaways on the future of meetings. In this comprehensive report, we delve deep into the current landscape of AGMs to understand the trend and shift in the various formats. Explore the reasons behind this shift and pick up practical tips in organising a successful AGM, so you can identify opportunities and risks while planning for future meetings.

Download the report to make an informed decision for your next AGM.

2023 Singapore AGM Insights Report Cover Image
Download 2023 Singapore AGM Insights Report

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SG-MY-Lumi Meeting Services : Optimising Hybrid AGMs

Hybrid Meetings – Tackling the Venue Challenge Banner

SG-MY-Lumi Meeting Services : Optimising Hybrid AGMs

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In our recent webinar, ‘2023 AGMs and EGMS – What Have We Learned’, more than 50% of respondents identified cost as a major concern when considering hybrid meetings. Many believe that hosting hybrid meetings costs twice as much due to the need for physical venues and remote setup. While rising costs and logistical expenses pose challenges, they also create opportunities for creative solutions.

One strategy is downsizing venues, prioritising quality over quantity. The key is to strike a balance between limited physical attendance and remote participation.

Here are our tips on how you can maximise cost efficiency and engagement in your hybrid meetings.

Download Resource

Connect with our Meeting Services team today to discuss on how you can promote a dynamic and inclusive meeting environment that serves all stakeholders.

Contact BoardRoom for more information:

Charlyne Pak

Share Registry Services Manager, BoardRoom Singapore

E: [email protected]

T: +65 6536 5355

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Tips for running hybrid AGM webcasts in Singapore

Tips for running hybrid AGM webcasts in Singapore Banner

Tips for running hybrid AGM webcasts in Singapore

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The arrival of COVID-19 accelerated the adoption of digital technologies for the seamless execution of general meetings in Singapore. Supported by legislative changes, the pandemic ushered in an era where virtual platforms became the backbone of these meetings, revolutionising the way businesses and organisations convened and interacted.

The COVID-19 (Temporary Measures) (Alternative Arrangements for Meetings) Orders allowing businesses to hold virtual general meetings in Singapore ceased from 1 July 2023. However, in recognition of the many benefits afforded by virtual and hybrid meeting technologies, Singapore introduced a new Bill on 9 May 2023, allowing businesses to continue holding their general meetings electronically if desired. However, for public companies listed on Singapore Exchange (SGX), general meetings would have to be held either in physical or hybrid format.

With legislation supporting businesses to provide stakeholders the option to attend meetings virtually or in person, it appears that hybrid meetings are set to be an ongoing Annual General Meetings (AGMs) trend.

Charlyne Pak, Manager Share Registry Services for BoardRoom Singapore, explores the reasons behind the surge in hybrid AGMs and offers expert tips to help you run hybrid meetings successfully.

The benefits of hybrid AGMs

Hybrid AGMs are becoming commonplace in Singapore and around the world due to the raft of benefits they can provide to businesses and shareholders alike.

The benefits of hybrid AGMs

Three key advantages of hybrid AGMs are:

Greater engagement
Positive ESG factors
Cost and time savings

Greater engagement

By allowing attendees to join from anywhere in the world, hybrid AGMs, or any type of general meeting, can help to improve accessibility and stakeholder engagement.

“One of the main reasons companies adopt hybrid meetings is because they want more interaction with shareholders who want to attend in person while at the same time giving shareholders the flexibility to choose which mode they want to participate in,” Charlyne explains. “Hybrid formats allow for a wider reach of stakeholders, as attendance is not limited by location.”

The convenience of hybrid meetings also means that shareholders are less likely to skip them due to conflicting schedules.

“Shareholders who hold stakes in multiple companies can now attend multiple AGMs in one day, as there’s little to no travelling time in between,” says Charlyne.

Positive ESG factors

By leveraging technology to bridge distances, businesses can enhance their response to environmental, social and governance (ESG) issues in several ways.

“Hybrid AGMs can help reduce the environmental impact of meetings because attendees who would normally travel can instead participate remotely,” she says.

A reduced need for travel leads to less carbon emissions, thus promoting sustainable business practices.

Hybrid AGMs can also help foster good corporate governance, with higher attendance levels across stakeholder groups helping to promote transparency, accountability and relationship building – three critical components of responsible business management.

Cost and time savings

Hybrid meetings can provide businesses with valuable time and cost savings, which can then be redirected into progressing primary business goals. A reduced number of in-person attendees can help businesses to save on costs by downsizing their catering and event space.

By leveraging digital technology, hybrid meetings are also likely to proceed more efficiently than fully physical meetings; since COVID-19, average meeting times in Singapore have seen a remarkable 62.5% drop.

How to prepare for a hybrid AGM in Singapore

Businesses can help ensure a successful hybrid AGM by taking the following steps in the preparation stage.

Start preparing early
Commence preparations at least three months in advance to block out attendees’ calendars, allow time for testing and avoid costly last-minute changes or rescheduling.
Review local regulations and standards
Singapore regulations are continually updated to enhance the AGM experience for all businesses and their shareholders. To ensure compliance, familiarise yourself with the latest regulatory requirements and service standards. A trusted corporate secretarial services provider and share registrar can ensure your company remains compliant.
Arrange for site visit and equipment testing
For a seamless experience, select a venue that easily accommodates in-person and virtual attendees, and invest in high-quality audiovisual equipment. Test all equipment beforehand to minimise the risk of technical glitches.
Test internet connectivity
Test your network to ensure it is stable and secure and prepare a backup network in case of connectivity issues on the day.
Work with a reliable meeting solutions provider
BoardRoom, partnering with Lumi Global, provides a meetings solution that is secure, user-friendly, and also able to meet the regulatory requirements for live voting and Q&A (a vital diversity and inclusion factor). Familiarise yourself with the platform and arrange on-the-day technical support to ensure quick, professional handling of any unexpected issues.
Hold a dress rehearsal early
Unexpected technical issues can cost money and time and harm your reputation. Dress rehearsals allow time for your board, chairman and relevant stakeholders to familiarise themselves with meeting procedures and provide the opportunity to iron out potential issues and create a contingency plan.
Provide clear instructions to attendees
Provide clear meeting instructions to all attendees, detailing the process for joining the hybrid meeting, accessing relevant documents and participating in Q&As and polls.

As a matter of best practice, a reputable meeting services provider will adopt these steps during the preparation stages of an AGM, seamlessly reducing the burden on companies. By leveraging their expertise, they will ensure a streamlined hassle-free experience.

Tips for conducting a successful hybrid AGM

When it comes to ensuring the smooth and effective running of a hybrid AGM webcast in Singapore, Charlyne has the following three straightforward tips for business leaders:

  • designate a moderator;
  • request attendees turn phones off or on silent; and
  • foster engagement with both virtual and in-person attendees.

“Firstly, as there are two different channels for receiving questions – in person and via the real-time messaging platform – always designate a moderator from your company,” she says.

A sharp moderator can help guide the flow of discussion and manage questions raised during Q&A, encouraging valuable engagement across stakeholder groups, and also helps the Chairman to control the meeting time.

“Secondly, request all attendees to turn off their mobile devices or switch them to silent mode,” Charlyne continues. This will minimise distractions and interruptions during the meeting and help attendees stay focused on matters at hand.

“Thirdly, it is important to foster a sense of fairness among in-person and virtual attendees,” Charlyne says. “This involves making sure all attendees are equally engaged throughout the meeting instead of defaulting to those present in the room.”

Business leaders can foster engagement and satisfaction among all shareholders by:

  • dedicating equal airtime to in-person and remote attendees during the live Q&A; and
  • providing remote attendees with tokens of equal value to any perks provided to physical attendees (such as refreshments or vouchers).

What to do after your hybrid AGM

The period following an AGM presents a golden opportunity to evaluate the event’s success and make improvements to your conduct of hybrid general meetings.

After your AGM, it is time to:

  • Analyse attendee feedback – Gathering feedback from all attendees will assist in refining future meetings. Consider including a QR code at the end of the final presentation directing shareholders to a feedback form.
  • Evaluate the success of the hybrid format – Assess the effectiveness of the hybrid format in achieving your desired outcomes (such as increased engagement and inclusivity) and compare attendance rates with other formats to gauge overall success.
  • Start planning for future AGMs – Use the insights gained from the evaluation process to refine and enhance future AGMs. Opportunities for improvement may lie in adopting new technologies, enhancing your engagement strategies and addressing any shortcomings identified.
What to do after your hybrid AGM

Engage a reputable meeting services provider for the best results

From 1 October 2022, in order for shareholders to make decisions on an informed basis, all SGX-listed companies must include live polling and Q&A at their general meetings. A professional meeting services provider can support with these practices and all aspects of the meeting process from start to finish to ensure a compliant and successful general meeting.

Top general meeting service providers in Singapore tend to have the following:

  • strong knowledge of local regulations and standards and the ability to help you achieve strict compliance;
  • a wealth of experience in running General Meetings in different formats and implementing contingency plans for dealing with unfortunate situations like power outages; and
  • an end-to-end service that includes a post-meeting debrief to explore what was done well and what can be done better next time.
Tailored support for hybrid meetings in Singapore

Tailored support for hybrid meetings in Singapore

Hybrid meetings have emerged as the future of general meetings, with many Singaporean businesses embracing digital technologies to deliver inclusive and productive meeting experiences for their shareholders.

BoardRoom has a long history of helping businesses throughout the Asia-Pacific region make the most of their General Meetings. Today, we proudly conduct general meetings for almost 47% of companies on the Singapore Stock Exchange and have a strong reputation for delivering exceptional outcomes for clients.

As part of our comprehensive share registry service, we assist with all aspects of running physical, virtual and hybrid meetings in Singapore. Our experienced share registry team specialises in providing a professional, tailored meeting service that aligns with your unique business needs.

Contact us today to find out how we can assist with running your next AGM. To learn more about the future of annual general meetings in Singapore, download our AGM trend infographic so you will be equipped to make informed decisions for your next AGM

Contact BoardRoom for more information:

Charlyne Pak

Share Registry Services Manager, BoardRoom Singapore

E: [email protected]

T: +65 6536 5355

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